Warranty & Repairs
How long does warranty coverage last?
One (1) year from date of original purchase (Original proof of purchase required). Warranty coverage ends when a products becomes unusable for reasons other than defects in material or workmanship such as misuse, abuse, or the use of unapproved accessories. Warranty coverage does not apply to the outer finish of the product.
How can I obtain service?
Should a problem arise with your Blazer unit(s) please send it (post prepaid) to the address below. Be sure to include:
- Original dated receipt as Proof of Purchase
- A note explaining the problem(s)
- Your complete contact information including a phone number where you can be reached
- Return the unit(s) to:
- BLAZER PRODUCTS INC.
- 88 ALLEN BLVD
- FARMINGDALE, NY 11735
- Attn: Service Dept.
NOTE: Be sure to include some method of tracking your return. Blazer Products cannot be held responsible for items lost in transit.
Products under the 1 year warranty
that have not been damaged by misuse (dropping, using unapproved accessories, etc) or normal wear and tear will be repaired and returned at no additional cost.
Products under 1 year warranty
that have been damaged by misuse (dropping, using unapproved accessories, clogging the unit with foreign debris, subjected to extreme conditions, etc) will be returned at the cost of standard ground shipping. The determination of a misuse condition is at Blazer Products sole discretion.
Out of warranty service
For products past the one year warranty date please follow the return directions above and
- Include $25.95 per non-warranty product
Non-warranty products will be repaired whenever possible. Please note: It is not always possible to repair a product that has been returned to us. Non working products returned to us due to misuse or abuse cannot be repaired. This determination is at Blazer Products sole discretion. A non-repairable state includes a product that is in more than one piece or where the body (fuel tank) of the product has been cracked or damaged. Products that have been damaged by misuse (dropping, using unapproved accessories, clogging the unit with foreign debris, etc) Due to safety concerns products returned to us in this damaged state will be disposed of by Blazer Products and the payment made returned and or refunded to you.
What is not covered
Product failure due to misuse, abuse or using unapproved accessories are not covered by this warranty. Products returned to us in more than one piece or where the body (fuel tank) of the product has been cracked or damaged.
Products that have been damaged by misuse (dropping, using unapproved accessories, clogging the unit with foreign debris, etc)
This warranty does not include the cosmetic (color) outer finish of the product.
Be sure to empty all items of Butane Gas before returning.
Be sure to include some method of tracking your return.
Never fill or empty any torch or lighter over a sink (or similar well) or surface depression. Butane gas is heavier than air and may collect in low spaces, and ignite if sparked. Always refill your torch in a well ventilated room and always allow gas to stabilize for 60 seconds before attempting to ignite.